Help
Questions, answered
Quick answers about booking, changes, travel documents and your account.
Tickets and booking
What can you book for me?
We arrange airline, train, bus and cruise tickets. We can also help with hotels, resorts and vacation rentals, tour packages, ground transport, destination weddings, group travel and corporate travel, including meetings and events.
How do I book?
Send us your trip details through our enquiry form. A travel consultant will review them and come back to you with options. Once you're happy with an option, your consultant will take care of the booking and tell you how to pay.
Plan a tripCan I book and pay on the website?
Not yet. For now, every booking is handled by one of our consultants, who will explain the price, the conditions and your payment options before you commit.
Is my booking confirmed when I send an enquiry?
No. An enquiry doesn't reserve a seat or hold a price. Your booking is confirmed only when our team confirms it to you.
Are you an accredited agency?
Yes. Harry Global Tours LLC is an ARC/IATA accredited travel agency.
Can you arrange travel for a group or a company?
Yes. We handle group trips, destination weddings, corporate travel, and meetings, incentives, conferences and exhibitions. Choose the matching option on the enquiry form and tell us roughly how many people are travelling.
Send a corporate enquiryChanges and cancellations
Can I change or cancel my ticket?
That depends on the fare rules of the airline, operator or supplier. Some tickets can be changed for a fee, and others can't be changed at all. Your consultant will explain the rules before you book, so please contact them as soon as your plans change.
Will I get a refund if I cancel?
Refunds depend on the conditions of the ticket or service you bought. Your consultant will confirm what applies to your booking.
What happens if my flight is cancelled or delayed?
The airline or operator is responsible for running the journey, and your rights depend on its rules and on local law. Contact the operator at the airport or station, and let your consultant know so we can help where we can.
Passports and visas
Do I need a visa?
It depends on your nationality, your destination and any countries you pass through. We can give general advice, but entry rules change often, so please confirm them with official government sources before you travel.
Who is responsible for my travel documents?
You are. Please make sure you have a valid passport, any visas and health documents you need, and that the name on your booking matches your passport exactly.
Read our termsExploring and the AI guide
What is the Explore section?
It's where you can read about countries and see their most interesting places, with photos, before you decide where to go. It's free, and you don't need an account.
Start exploringWhat if the country I want isn't listed?
We can help with destinations beyond those listed. Tell us where you'd like to go on the enquiry form.
Plan a tripWhat is the AI guide?
It's an AI assistant on each country page that answers questions about travelling there. You need to be signed in with a verified email address to use it.
Can I trust what the AI guide tells me?
It's useful for ideas and planning, but it can make mistakes. Always check prices, schedules, visas, health and safety information before you rely on them. The AI guide can't make bookings. Please don't share passport or payment details with it.
Your account
Do I need an account to make an enquiry?
No. Anyone can send an enquiry. An account lets you use the AI guide, and it fills in your details on the enquiry form for you.
Create an accountI didn't receive my verification code. What should I do?
Check your spam folder first. Codes expire after 10 minutes, and you can ask for a new one after 60 seconds on the verification page.
How do I reset my password?
Choose Forgot password? on the sign-in page and enter your email address. We'll send you a 6-digit code so you can set a new password. For your safety, this signs you out on every device.
Reset your passwordWhy does Google sign-in ask me to use my password?
This happens when your email already has a password account that hasn't been verified. Sign in with your password and verify your email, and you'll be able to use Google after that.
How is my personal information used?
We use it to run your account, reply to you and arrange your travel. We don't sell it. Our Privacy Policy has the full details, including how to ask us to delete your information.
Read our Privacy Policy
